Woodworking Service 101

1. Take the time to learn about the service you are considering purchasing. 2. Ask for the advice of local experts. 3. What should the service cost? 4. What is typically included in the service? 5. What level of training is typically required and is the service a licensed     service by your state contractor’s license board? 6. Does the service provider offer references? Check them out! 7. For services above $1,000.00? Workout payment schedules that you can     monitor and  see so that you pay as the work progresses.

What is your cancellation policy?

If you need to change or cancel a scheduled service, we require 24 hours notice.

If we really like the woodworking contractor you sent us can we request them again?

When you are satisfied and happy with your service provider every effort is made to have the same contractor provide you with regular scheduled service.  We suggest that you schedule your regular service based on the contractor availability and that you try to stay with the agreed upon schedule

Who Is responsible for breakage or damage to my property?

Each contractor is responsible for all breakage or damage to your property. Generally it is a very good idea for you to take a few minutes the first time a service is provided by a team and detail your expectations.

When the work is completed it is a very good idea to do a detailed walk thru and to point out any thing that may have been missed. The contractors are happy to correct missed items and it is far less costly for you and the contractor to have it done right the first time VS coming back to fix it later.

Does someone need to be home when the woodworking contractor arrives?

You can make a variety of different arrangements to enter your home if you will not be there. We recommend that once you have established a regular housekeeping contractor that you decide together the best arrangement for your specific situation. Many customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes.

What about tipping?

We leave that up to you. Tips are always appreciated!

What if I am not happy with the woodworking contractor that you refer?

If you are compatible with the first woodworking contractor and use the service on a regular basis, then the first contractor will provide you with services at the frequency you request. If, for any reason, you are not satisfied, we will refer a contractor who better suits your needs for the next service. If you are not happy we want to know so we can make things right.

Do you accept credit cards?